Frequently asked questions

What are the advantages of India as a medical travel destination?

India is amongst the top medical travel destinations in the world. Some of the key reasons are 

1.  Availability of highly skilled doctors in all departments

2. Good number of hospitals with international accreditations like JCI

3. Large percentage of people who can speak English language

4. All the major Indian cities have excellent air connectivity with all parts of the world

5. Above all, the treatment costs in India are much lower compared to most parts of the world

I do not have much idea about the hospitals in India. How do I select the right hospital for my treatment?

Selecting the right hospital is always tricky. As with most other things in life, there is no such thing as a best hospital. It all depends on your treatment needs, budget, location preference etc.

 Some pointers that could help are

• Skill level/experience of doctors: Ask for doctor profiles.

• Your interaction with the doctors: Wherever it is possible, talk to the doctor before you decide.

• Certifications of the hospitals: Look for certifications like JCI or NABH

• Location: Airport Connectivity is an important parameter, most of the cities in India have excellent air connectivity with all the major cities in the world.

What  are the advantages for me if I go through a medical travel company like INDHEAL?

The advantages if you go through INDHEAL are summarized below.

• You may need to check multiple hospitals before finalizing your treatment option. Similarly, you may need to co-ordinate with hotels, local travel companies for arranging your accommodation outside the hospital and for your daily travel needs. With INDHEAL, you have the convenience of working with one team in India for all your treatment needs and logistic requirements.

• You probably want to talk to someone about your requirements and you want to do that when you are available and free. We have a dedicated customer relationship team who can be reached on chat, phone or email. The team can also call you at your convenient time and assist you on your requirements.

• Talking to the doctor in India before travelling to India could be a great relief to you. We will be happy to facilitate remote telephone/video discussions with doctors in the partner hospitals.

• In order to get a Medical visa, you will need a letter from the hospital in India. Also, for some procedures like organ transplants, there are a list of documents required from your home country. INDHEAL can assist you in getting a visa recommendation letter and also in providing and validating the documentation requirements for organ transplants.

Do I need to pay for INDHEAL’s services? 

You don’t have to pay any money to INDHEAL for our services. All our services are complimentary for you.

How do I pay for treatments and hotel accommodation?

All payments to the hospital and/or hotel will be made directly by you. Payments can be made through cards, online transfer or cash. Advance payment facilities are available at all leading hospitals and hotels. Carrying too much cash is not advisable and 

How can I be sure about the quality of treatment?

All hospitals that are listed on our platform follow internationally accepted practices and protocols for medical outcomes. Hospitals also have certifications like JCI (Joint Commission International) and NABH (National Accreditation Board for Hospitals). These certifications can only be obtained once the assessors and the certification authorities are fully satisfied with the standards and procedures followed by the hospital. The hospitals will be reassessed periodically for them to maintain their certification status, so there will be a constant focus on maintaining the quality and standards.

Will there be someone at the hospital who speaks my language?

All the listed hospitals on our platform will have people with excellent English language skills. Most hospitals will have people trained in various international languages. You can see the list of languages in the detail page of each hospital.

INDHEAL can always help in arranging translators if the hospital does not have people speaking your language. Please contact INDHEAL support team on email, chat, call or WhatsApp.

Will I get my choice of food at the hospital? 

Each hospital offers certain types of cuisine/food. You can see the list of cuisines/food choices in the detail page of each hospital. Ayurveda hospitals would almost always have a strict vegetarian diet as diet is a very important element of Ayurveda treatment.

How do I book a treatment through INDHEAL?

Booking a treatment is simple.

1. Search for your treatment and select a hospital of your choice.

2. Click on Request treatment plan button within a hospital page.

3. Just provide your treatment requirements, upload medical records and your contact details.

You will then receive an email with a detailed treatment plan. The treatment plan will contain the proposed treatment details, approximate cost and duration from the hospital.

How can I book a hotel through INDHEAL?

Hotel booking can only be done for those users who have booked treatments in hospitals through INDHEAL. Just let INDHEAL team know about your hotel preferences and the team will be glad to assist you with the booking.

 What is NABH?

NABH (National Accreditation Board for hospitals) is a constituent body of the Quality Council of INDIA. Established in 2005, NABH is the principal accreditation standard for hospitals and health care organizations in India. NABH is also a member of the accreditation Council of International Society for Quality in Health Care (ISQua) and is also on board of Asian Society for Quality in Healthcare (ASQua). 

NABH standards are accredited by ISQUA, the apex body in the world for healthcare accreditation. This thus makes NABH accreditation at par with the world’s most leading hospital accreditations like JCI, NCQA or ACHS 

What is JCI accreditation?

Joint Commission International (JCI) is the oldest accreditation body in healthcare globally. The standards and measures which JCI sets are comprehensive, world leading and is aimed at achieving maximum patient safety.

JCI standards are approved and endorsed by the International Society for Quality in Health Care (ISQua).

What is Ayurveda?

Ayurveda is a traditional Indian medical treatment system with a history of more than 5000 years. Ayurveda is one of the few systems of medicine developed in ancient times that is still widely practiced in modern times. This is predominantly a herbal based medicine with zero to minimal use of chemicals.

Why aren’t there any Ayurveda hospitals with JCI certification?

JCI (Joint Commission International) international certification criteria and processes are designed/defined for modern medical hospitals. Thus, Ayurveda typically find it difficult to align with JCI standards. NABH (National Accreditation Board for Hospital) certification in India considers the special treatment methods followed by Ayurveda and other alternative medical institutions and so one can find many reputed Ayurveda hospitals with NABH certification.

How does NABH accreditation for a health care company help its customers?

Over the years, the healthcare sector around the world has seen tremendous growth with very large number of hospitals and healthcare organizations around the world. Choosing the right center for one’s treatment is becoming increasingly difficult. Fortunately, standards and accreditations like JCI and NABH help the customer in providing some guidelines during this selection process.

 Companies which are accredited by NABH go through a very rigorous process of application, data validation, process and data audits by certified lead assessors. NABH has laid out detailed criteria for the processes followed in the healthcare company and these need to be attained and validated by the auditors in order for the company to be accredited.

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